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Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Canada.
What are your shipping rates within Canada?
We offer free standard shipping on all orders over $75 within Canada. For orders below this threshold, a flat rate shipping fee applies based on your province.
How can I return an item purchased online?
Items can be returned within 30 days of purchase provided they are unworn and in their original packaging. You can initiate a return through our online portal or visit any Steve Madden retail store in Canada.
Do you offer international shipping?
Currently, stevemadden.ca only ships to addresses within Canada. For orders to the United States or other international locations, please visit our global sites.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for interest-free installments.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a Canada Post or UPS tracking number to monitor your delivery status.
How do I determine my correct shoe size?
Most of our styles run true to size, but fit can vary by design. We recommend consulting the Size Guide found on each product page for specific measurements and fit tips.